My strategic planning, keynote speeches, and workshops are guaranteed. If I do not deliver on my promises (upon which we agree before the engagement begins), and still do not deliver even after you notify me and I attempt to correct the shortcoming, I will continue to work at no additional charge until the promised outcome is achieved. If still unacceptable to you, I will refund whatever portion of the fee you deem fair, up to the full 100%. This has been my commitment to clients for over two decades – because I am in business to provide tangible value, not make enemies. If I don’t earn it, I don’t deserve it, and I won’t keep it.

That’s my pledge to you,
Rick Houcek